由送禮的人選擇，刻入玻璃，帶着從容的自信。
對方一觸，打開甚麼由你決定。
一排排波浪，每一道都被前面一道蓋住一半。每一道都完整，卻從不一次展露全部，就像佩戴它的人。
背面的青海波朝向你，而不是朝向世界。
只顯示你放進去的。
每個身份，各有密碼。
隨時更改或關閉。
36 毫米玻璃，刻字後填色。
不是從貨架上挑選，而是為一個人而造。
源自 nova：一顆突然變亮的星。
層層相疊的波浪：綿延的平靜，被帶到遠方的好運。
在西方是承諾，在中國是祝福。第一個扣上它的，是送出它的人。
每個身份各有密碼，無需安裝 App。
每次輕觸後，社交頁面在你設定的時間消失，由一分鐘到一年。
These terms apply when you buy a Novara from us as a consumer in the United Kingdom. Nothing in them affects your legal rights under the Consumer Rights Act 2015.
Before you pay, we show you the engraving, the box, any gift card message, the delivery option and the total price, including VAT and any delivery charge. Your order is accepted when we email to confirm it. We engrave only the name you give us, so please check spelling, capitals and style before you confirm.
Prices are in pounds sterling and are the total you pay for the item, with engraving and the window box included. The gift box and card is an optional extra at £10. Standard delivery is free; faster delivery, if you choose it, is shown with its price before you pay.
We may decline an engraving that is offensive, unlawful, or uses someone else’s trade mark. If we do, we will tell you and refund you in full.
Your Novara must be as described, of satisfactory quality and fit for purpose. If it is not, you are entitled to a refund within 30 days of delivery, and after that to a repair or replacement, or in some cases a refund. This applies to engraved items too.
You are responsible for what you put on your identities. Do not use them to share unlawful content, to harass anyone or to impersonate someone. Anyone can report a page they are shown. We may remove content or suspend a page that breaks these rules.
Every Novara is engraved with the name you choose, so it is made to your specification. The law’s 14-day right to cancel online orders does not apply to goods made to the consumer’s specifications or clearly personalised (Consumer Contracts Regulations 2013, regulation 28(1)(b)). This means we cannot take an engraved Novara back because you have changed your mind.
For 12 hours after you order, you can change the name, the style or the delivery address, or cancel for a full refund, free of charge. Use the link in your order confirmation email. After that we start engraving, so we can no longer cancel the order or refund it for a change of mind. Until your Novara is dispatched we can still change the delivery address, or hold it for up to 60 days if you need us to.
If the engraving does not match the preview you confirmed, or we sent the wrong style, finish or box, we will remake it free and send it by express delivery. You do not need to send the first one back. Within 30 days of delivery you can choose a full refund instead.
We engrave exactly what you confirm. If the spelling in your order was wrong, we can remake your Novara with the correct name for a fixed remake fee, which we will tell you before you pay. You keep the first one.
If your Novara arrives faulty, damaged or not as described, tell us and we will put it right at no cost to you, with a replacement or a refund. These rights come from the Consumer Rights Act 2015 and are not affected by personalisation. A photo or short video is usually enough; in most cases you will not need to return anything.
If you received a Novara as a gift, you can contact us yourself with the support code on the card in the box. You do not need to ask the person who gave it to you, and we will not tell you what it cost. A replacement is sent to you. A refund is always paid to the person who placed the order, to their original payment method.
We deliver within the United Kingdom. Standard delivery is free and takes about two weeks, because each piece is engraved to order. Faster options are offered at checkout with their price shown before you pay. We will tell you if your order is delayed, and you can cancel for a full refund if it does not arrive within 30 days or the date we agreed. Delivery times are estimates; if you need your Novara by a particular date, choose a faster option at checkout.
Your Novara is our responsibility until it reaches you. If it arrives damaged, please send us a photo of the parcel and the piece, ideally within 48 hours, and we will remake it free. Reporting late does not remove your legal rights. If tracking stops or the carrier confirms the parcel is lost, we will remake and resend it free.
Please check with neighbours and any safe place the carrier uses, then tell us. We will investigate with the carrier and put it right.
Please check the address before you confirm. If it was entered incorrectly, we will correct it free before dispatch. If the parcel has already gone and comes back to us, we will resend it for the cost of postage.
This notice explains how Novara uses personal information under the UK General Data Protection Regulation and the Data Protection Act 2018. We are the controller of the information described here.
To make and deliver your order and run your account (contract). To show owners who visited and to keep the service safe (our legitimate interests, balanced against yours). To meet tax and accounting rules (legal obligation). We do not sell personal information and we do not use it for advertising profiles. We will only send marketing emails if you ask us to, and you can stop them at any time.
Only with the companies that help us run Novara, such as payment, delivery, engraving and hosting providers, under contracts that require them to protect it. If any of them process it outside the UK, we use the safeguards UK law requires.
Order records for six years, for tax. Identity details until you delete them or close your account. Visit records for no longer than the owner needs them, and no more than 12 months.
You can ask to see, correct, delete or move your information, object to how we use it, or restrict it. Owners can change or delete any identity at any time in the app. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Novara accounts are for people aged 13 and over.
This site uses no advertising or tracking cookies and no analytics. It stores two small settings in your browser so the site looks the way you chose: your language and your light or dark theme. Nothing is sent to us.
Novara is a rose gold-tone metal charm, 46 mm across and 5 mm thick, with a matte glass face and a clasp that fits a bag handle. The finish is a colour, not solid or plated gold.
Inside is a passive NFC chip. It has no battery and no power of its own; it can only be read when a phone is held to it, from a few centimetres away. It does not track location.
Care and safety. Wipe with a soft dry cloth. Avoid abrasives, perfume and long immersion in water. Contains small parts: not a toy, and not suitable for children under 3. Keep away from young children.
We want everyone to be able to use this site. It follows the Web Content Accessibility Guidelines 2.2 at level AA as our target: text can be resized, the page works with a keyboard, images and films have descriptions, and motion is reduced if your device asks for it. If something does not work for you, tell us and we will help you order another way.
Every Novara comes with a 12-month guarantee against manufacturing defects, from the day it is delivered. The guarantee is in addition to your legal rights and does not affect them.
In normal use: a clasp that breaks or will not close, plating that lifts away in patches, screws that work loose, and an NFC chip that stops working. We will repair or replace it free.
Normal wear, light scratches, and damage from drops, knocks or misuse.
If your Novara is accidentally damaged or the glass is broken, we can repair or remake it at a Novara Care price, which we will tell you before you pay. If it is lost or stolen, switch it off in the app straight away, so nobody can open your identities. We can make a replacement that connects to the same identities.
Contact us using the details under Business details, with your order number or the support code from the gift card, and a photo or short video if something is wrong. We reply within one working day.
Novara is a United Kingdom brand. Before ordering opens, this section will list our full legal name, our geographic address, a contact email and phone number, our company registration number and registered office, and our VAT number if we are registered.